In recognition of the diverse clients’ needs beyond cargo and transhipment operations, GCMAM offers a full range of complementary agency services aimed at providing a seamless and cost-effective clearance experience and includes such efficiencies as clearing consultancy and advice, procurement of licenses and related documentation as required.

GCMAM lends support to ensure that customers benefit from a conscientious and dedicated team of in-house agents who use their personal attributes to carry out their roles as true representatives of a company that seeks to take customer satisfaction to higher standards every time.

Some of these extended, but necessary services include:

• Collection of documents at agents on customers’ behalf
• Coordinating with Importers/Exporters/Freight Forwarders if required, to ensure all invoices are properly prepared and completed
• Arranging for examination/clearance of cargo through customs ensuring proper communication with relevant Customs bodies
• Making payments and procure all necessary stamps to various organizations on behalf of clients

At GCMAM, our dedicated staff is equipped to ensure that our customers’ needs are met, on time and in line with the highest standards of quality and excellence. Our staff members understand the importance of information dissemination and communication in the successful process of effective cargo shipment and clearance activities particularly in the areas of:

• Updates and Tracking reports
• Multi-channel communication options to mesh with existing operations
• Arranging of reimbursable and credit terms