C O R P O R A T E P H I L O S O P H Y
Mission: To totally satisfy the multifaceted needs of all our customers by providing consistent,
Professional and total quality brokerage, logistics and related services every time.
Vision: To make GCMAM the company of first choice for the provision of Customs Brokerage
and all logistics services, nationally, regionally and internationally.
Commitment: GCMAM is committed to the philosophy to produce excellent quality in the
dispensation of all its services to the ultimate satisfaction of its customers. GCMAM is also
committed to continuous improvement in established Quality Management Systems
which provide a framework for measuring and improving its performances by
- Regular gathering and monitoring of customer feedback
- Enforcing a customer complaint procedure
- Training and development of our employees
- Regular and consistent audits of our internal processes
Core Value Statement:
GCMAM is a responsible, accountable, effective and efficient Customs Brokerage and Logistics services provider. GCMAM provides honesty, integrity and transparency in all that we do and thereby fosters an environment of collaboration and openness for all our customers.
GCMAM team leaders and staff are expected to live our core values of:
INTERGITY………We are PEOPLE of our WORD
SAFETY……………We do it PROPERLY and SAFELY
QUALITY…………We provide excellent quality services
ETHICS…………WE always do things RIGHT because it’s the RIGHT thing to do
RESPECT…………We value each person and his/her own beliefs and contributions
GCMAM expresses these values through:
- Leadership – courage to win
- Citizenship – operating responsibility
- Accountability – each of us make it happen
- Passion – energy and enthusiasm in our work
- Teamwork – stronger together than alone
